Payments Processing FAQs
The Big Give & Charity Checkout
Charity Checkout is a payments processing service that processes all donations made via theBigGive.org.uk. Charity Checkout is an award-winning social business and leader in online fundraising. Through their world-class digital fundraising tools and expertise, they have helped charities raise over £15 million, making them the perfect partner for the Big Give.
Yes, even if you already use Charity Checkout for other aspects of your fundraising, you will need to re-register your bank details in order for them to pay out donations made to you via theBigGive.org.uk. You can do this by logging in to your Big Give account.
No, you will need to re-register your bank details with Charity Checkout in order to receive donations made via theBigGive.org.uk. You can do this by logging in to your Big Give account.
Once you have registered your bank details it will take up to five working days to verify your account before you can start receiving donations.
No, there will be no change to the fee which will remain at 4% on all gross donations (donation amount + Gift Aid) made via theBigGive.org.uk and on Gift Aid claimed. Read more about our fees.
We will be making improvements to the donation process to make it a better experience for your supporters, for example, using social media logins so that donors can complete their personal details more easily. More details will be available in due course. We want the process to be as easy and secure as possible for donors, so we’ll be testing and monitoring any changes we make.
Charity Checkout does a monthly payout of donations received via theBigGive.org.uk on the 20th of each month (or the nearest working day thereafter) for any donations made during the month prior. Depending on when in the month donations are made, it can take up to 4-6 weeks for them to be paid out.
Yes. Charity Checkout is an approved HMRC Gift Aid Agent and will process Gift Aid claimed on donations made via theBigGive.org.uk. Your charity will need to give Charity Checkout permission to do so by completing a short form, available in the Gift Aid tab of your charity account area. Charity Checkout reclaims Gift Aid on the 20th of each month (or the nearest working day thereafter) for any donations made during the month prior. The Gift Aid is paid directly to your charity by HMRC, including any interest owed.
Yes, you will still be able to access historic donation data by logging in to your Big Give account area.
Get in touch at firstname.lastname@example.org.